HOT Smartwatch Story: Delayed shipping, firmware glitches, decent battery life
“HOT watch will be launched in the first quarter of 2014”
That’s what the PHTL’s (the manufacturer) webpage said when company started their Kickstarter campaign a long time ago.
And – even after two years and gathering a handsome amount many times the pledged goal – that’s what their homepage still says.
Here, see it yourself:
Are you still excited?
Let me confess it, amid all the hype about Apple Watch, Android Wear, and Pebble Time, we’d almost forgotten if HOT even existed. But one of their annoyed backers posted a comment on our previous post a couple of days ago that divulges the pain many backers are going through.
The watch has been delayed for nearly two years now.
Unlike Kreyos, the good thing about the PHTL is that they’re delivering the promised product and, considering the company is just a startup, we shouldn’t be too harsh on them. Even the likes of Apple and Samsung start many ventures that don’t see the daylight. But then, there are things that actually test the patience of those who have invested their money.
I’m not sure if the backers will still be as excited to get the watch as they were when they gave away their hard earned cash – especially after seeing the latest line of more capable smartwatches.
Common complaints and issue
In fact, many backers haven’t received their watch even now, and there are several complaints people getting a leather band when they hadn’t ordered it. To make the matters worse, HOT posted the latest update almost two months ago, and has been quiet since then. Their last Facebook past was posted back in 2014. And now, they are not even responding to emails.
Our European friends won’t want to pay insanely high custom duties, thus should avoid DHL and rather get their watch delivered by UPS. Unfortunately, some people were delivered the watch by DHL even they’d explicitly requested otherwise.
And then, there are some lucky folks who have actually received the watch, and some are even happy with it – maybe the end of a long wait was a godsend itself. Those who have got the watch, mention the following pros and cons:
- Good battery life and an acceptable design
- Weak Bluetooth connection
- Several promised languages are not supported
- Numerous firmware bugs
- High custom duties (European backers)
What angry backers are saying?
There are some interesting comments by backers on their Kickstarter page which I’d like to post here:
By the time this arrives it will be fit for the Museum
I just want a watch, any watch at this point.
I have received ZERO,, and I order a medium I think. Did not order leather.
The standard answer for any questions about delivery has always been “two weeks”. We have seen it over and over again for the past TWO YEARS.
I haven’t received anything yet, and a friend that pledged more or less at the same time and for exactly the same watch has had his months ago
Here’s what backers should do
If you’re one of the backers, the best thing you can do is vent your anger by dropping a line in the comments below, because unlike PHTL, we listen to everything our readers say… consider smartwatch forum, Hot smartwatch forum.
Secondly, if you live in Europe, stay adamant on getting the watch by UPS to avoid paying large amount of money to your customs. In case PHTL still sends the watch by DHL, simply return it and ask them to resend it by UPS – unless of course you’re willing to pay around 100 bucks and don’t want to wait for another couple of months.
And if you haven’t still received your watch and are envying your friends who keep fiddling with their wrist-gizmos, you have several other options including the Apple Watch and Android Wear watches. But for most HOT backers, the Pebble Time is probably the most suitable device as it’s almost in the same price bracket.